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Your Privacy, Handled With Care at simpatitogel

At simpatitogel, your personal data — from account registration through every deposit you make via DANA, OVO, GoPay or QRIS — is handled under a clear, documented privacy…

Data encrypted at rest and in transitNo data sold to third partiesDANA, OVO, GoPay & QRIS payment data protectedAccount deletion on request24-hour support for privacy queries

Explore the Lobby Read FAQ

What Data We Collect and Why

simpatitogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with simpatitogel, we collect the details you provide — name, email address, phone number, and the payment method you choose, whether that is DANA, OVO, GoPay or QRIS. We also collect technical signals such as your device type, browser version, and

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session timestamps so we can keep your account secure and deliver pages that load correctly. Transaction records tied to your QRIS or OVO payments are retained for audit and dispute-resolution purposes. We do not collect data beyond what is necessary for these functions. Our data practices
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apply where local law permits, and any cross-border data transfer depends on local law. You have the right to request a copy of everything we hold about you at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

How to Reach Us About Privacy Matters

You can contact our privacy team through three direct channels, available around the clock. Whether you are in Surabaya or anywhere else in Indonesia, our team will acknowledge your request within 24 hours and resolve it within seven working days. All privacy requests are logged and tracked until they are closed.

Team online

Live Chat

Open the live chat widget in the bottom-right corner of any page. Available 24 hours a day, seven days a week. Agents can process data-access and deletion requests directly inside the chat session.

Email Privacy Team

Send your request to our dedicated privacy address listed in the footer. Include your registered email and account username so we can locate your data record without delay. Responses arrive within 24 hours.

Account Settings Panel

Log in, navigate to Settings › Privacy, and submit a data-access or deletion request directly. The form routes straight to the privacy team and generates a ticket number for you to track progress.

STANDAR KEAMANAN DATA

Six Ways We Protect Your Account Data

Data protection at simpatitogel is not a single measure — it is a layered set of controls applied from the moment you open an account through every transaction and login session.

End-to-End Encryption

Every page on simpatitogel is served over TLS 1.3. Your login credentials, payment details tied to DANA or GoPay, and personal data fields are encrypted before they leave your device and during storage.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw cookie consent at any time via the cookie banner or through Settings › Privacy in your account.

Data Retention Limits

Account data is kept only as long as your account is active or as required for financial audit under applicable rules. Once you close your account, non-mandatory data is deleted within 30 days.

Payment Data Isolation

Your OVO, QRIS and GoPay transaction references are stored in an isolated database segment, separated from your profile data. Payment processors receive only the minimum fields they need to process each transaction.

Account Security Steps

We send an email alert whenever your account password is changed or a new device logs in. If you receive an alert you did not expect, contact live chat immediately — agents are available every hour of the day.

Data Access Requests

You may request a full export of the data we hold about you at any time. Submit the request via Settings › Privacy or by emailing the privacy team. We will deliver the export within seven working days.

Privacy Policy Questions We Hear Most

These are the questions our team receives most often about how simpatitogel handles personal data. If your question is not here, our live chat agents can answer it at any hour — just open the chat widget and ask directly.

We collect your name, email address, phone number, and the payment method you select — such as DANA, OVO, GoPay or QRIS. We also record device type and session timestamps to keep your account secure.

We do not sell your data to any third party. We share only the minimum necessary data with payment processors like OVO or GoPay so they can complete your transactions. No marketing third parties receive your information.

Your data is retained while your account is active and for the period required under applicable financial audit rules. Non-mandatory data is deleted within 30 days of account closure on your request.

Yes. Log in, go to Settings › Privacy, and submit a data-access request. You can also email our privacy team directly. We will deliver a full export within seven working days of receiving your request.

Submit a deletion request via Settings › Privacy in your account, or contact live chat available 24 hours a day. After verification we will remove non-mandatory data within 30 days and confirm by email when it is done.

Yes. DANA and QRIS transaction references are stored in an isolated database segment, encrypted at rest. Payment processors receive only the fields required to process your transaction — nothing more is passed or stored on their servers.

The policy applies to all accounts in Indonesia. Certain data-handling practices, cross-border data transfers, and eligibility for specific services depend on local law. Where local law permits, additional data rights may be available to you.

Your Privacy, Handled With Care at simpatitogel

How to Reach Us About Privacy Matters

Live Chat

Email Privacy Team

Account Settings Panel

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Data Retention Limits

Payment Data Isolation

Account Security Steps

Data Access Requests

Privacy Policy Questions We Hear Most

01 What personal data does simpatitogel collect when I open an account?

02 Does simpatitogel share my data with third parties?

03 How long does simpatitogel keep my account data?

04 Can I request a copy of all the data simpatitogel holds about me?

05 How do I ask simpatitogel to delete my personal data?

06 Are my DANA and QRIS payment details stored securely?

07 Does this privacy policy apply differently depending on where I am in Indonesia?

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